Return & Cancellation Policy
Last Updated: September 29, 2026
At Siddhnath Ayush Pharmacy, we carefully pack and dispatch our Ayurvedic and wellness products to ensure that they reach you safely and in good condition. If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible.
1. Order Cancellation
You may request cancellation of your order before the order has been shipped.
To request a cancellation, please contact us as soon as possible with your:
Order number
Name
Registered mobile number
Reason for cancellation
Once an order has been shipped or handed over to the courier, cancellation may no longer be possible.
If your cancellation request is accepted before dispatch, the eligible amount will be refunded through the original payment method or another suitable method, depending on the payment provider.
2. Return Eligibility
Returns may be accepted in the following situations:
You received the wrong product.
The product was damaged during delivery.
The product is defective or unusable upon delivery.
The package is incomplete or contains missing items.
The product received is materially different from the product ordered.
For hygiene, safety, and product-quality reasons, opened, used, or tampered products may generally not be eligible for return.
3. Non-Returnable Products
Certain products may not be eligible for return or exchange, particularly when:
The product seal has been opened or damaged after delivery.
The product has been used.
The product has been damaged after delivery due to improper handling or storage.
The customer changes their mind after receiving the product.
The product was ordered incorrectly by the customer.
The return request is made after the applicable return period.
Products that are consumable, personal-use, or hygiene-sensitive may be subject to additional return restrictions.
4. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us promptly after delivery.
We may request:
Order number
Photographs of the product
Photographs of the outer packaging
Photographs of the shipping label
A description of the issue
Please retain the original product, packaging, labels, and invoice until your request has been reviewed.
After verification, we may offer an appropriate resolution, such as replacement, exchange, or refund, depending on the circumstances and availability.
5. Return Request Period
Please contact us within 48 hours of receiving your order if the product is damaged, incorrect, defective, or incomplete.
Requests submitted after this period may not be accepted unless the circumstances require otherwise.
6. Return Shipping
If the return is approved because the wrong, damaged, defective, or incomplete product was supplied by us, we may arrange or reimburse reasonable return shipping costs, as applicable.
For other return requests, shipping charges may not be refundable.
7. Refund Policy
Once a return or cancellation is approved, the refund will be initiated after the applicable verification process.
The time required for the refund to appear in your account may vary depending on the payment method, bank, or payment gateway.
Refunds may be made to the original payment method wherever possible.
Shipping or delivery charges may not be refundable unless the return is due to an error attributable to us.
8. Replacement or Exchange
Where applicable, we may provide a replacement instead of a refund if:
The wrong product was delivered.
The product was damaged during transportation.
The product is defective.
An item is missing from the order.
Replacement is subject to product availability.
9. Refusal of Delivery
If you receive a package that appears seriously damaged or tampered with, please notify the delivery personnel where possible and contact us immediately.
If you refuse delivery, please contact our support team and provide your order details so that we can review the situation.
10. Return Inspection
All approved returns may be inspected before a refund or replacement is processed.
A return may be rejected if the product does not meet the applicable return conditions, including evidence of use, tampering, intentional damage, or improper storage.
11. Promotional and Discounted Orders
Products purchased during special promotions, discounts, or promotional campaigns may be subject to additional terms and conditions.
Any applicable special return or refund conditions will be communicated with the relevant offer or order.
12. Refund Delays
If your refund has been approved but has not appeared in your account within the expected processing period, please contact us.
We may ask you to provide your order number and payment details necessary to help us investigate the transaction. We will not ask for sensitive banking passwords, UPI PINs, OTPs, or complete card credentials.
13. How to Request a Return or Cancellation
To request a return or cancellation, please contact us with your order details.
Please include:
Order Number:
Customer Name:
Registered Mobile Number:
Email Address:
Reason for Request:
Photographs/Videos, if applicable:
Our team will review your request and provide the next steps.
14. Changes to This Policy
Siddhnath Ayush Pharmacy may update this Return & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any changes will be posted on this page with an updated “Last Updated” date.
15. Contact Us
For return, refund, replacement, or cancellation-related queries, please contact us:
Siddhnath Ayush Pharmacy
Email: siddhnathayushpharmacy@gamil.com
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM IST
Address: Katehari, Ambekar Nagar, Harlalka Rd, Katehri, Pratappur Chmurkha, Uttar Pradesh – 224151, India
Website: siddhnathayushpharmacy.com
We will make reasonable efforts to review and respond to your request as soon as possible.